Shipping and Payment
Shipping/Packaging
Shipping costs within Germany amount to 7% and packaging costs to 3% of the net value of the order.
The minimum order value amounts to EUR 100.00 net.
Orders lower than the minimum order value are subject to a surcharge of EUR 5.00 net.
When shipping to an island, a surcharge of 24% of the net value of the order will be charged per package. Deliveries to islands require a minimum order value of EUR 100.00 net.
For orders from non-EU countries, we will charge an additional fee of EUR 15.00 +7% shipping/+3% packaging.
Special Disclaimer for Shipments Abroad:
Shipments to foreign countries may require customs, taxes and fees not included in the order total. Shipping costs of returns must be borne by the customer.
Countries to which we ship:
- Germany
- Austria
- Netherlands
- Belgium
- Poland
- Luxembourg
- Czech Republic
- Hungary
- Slovenia
- Slovakia
All prices are plus VAT.
For customers from the EU:
Intra-Community acquisitions (B2B) are VAT-exempt.
Orders from private customers are subject to national VAT.
Payment Methods
Credit Card
Incoming credit card payments do not guarantee payment. Up to 180 days after a sale, consumers may instruct their banks to reverse payments through so-called chargebacks. Although frequently used for online purchases, credit cards are risky for dealers because of such chargebacks. Read more about the risks of accepting credit card payments. We need 2 business days to process credit card payment requests.
Apple Pay
Germany, France, Italy, Belgium, Austria, Spain and more than 30 other countries.
No additional fees are charged for Apple Pay. Payments made via Apple Pay are only charged to the debit or credit card used.
Apple Pay provides a simple, secure and private way to pay online. Customers may use the devices they use every day. Apple Pay is accepted faster than conventional credit and debit cards or other payment methods. Customers don’t have to look for their wallet to find the right card. When using Safari, customers can log out through a single click.
Klarna Invoice
This payment method requires compliance with Klarna’s shipping conditions (Link). By using Klarna’s services, you confirm to have read and agree to these conditions.
Klarna Pay Now
This is a guaranteed and fast payment method to make immediate bank transfers or direct debits.
Klarna Pay Now provides advance payments and protects you against fraud and the risk of defaulting customers. To learn more, please visit Klarna’s (link). By using Klarna’s services, you confirm to have read and agree to these conditions.
Klarna IMMEDIATE Transfer
When received, payments are guaranteed and cannot be cancelled by the customer. After we receive the amount, we can pay it to your business account on the next business day.
PayPal
We have integrated PayPal to allow you to easily accept this payment method together with all other payment methods. PayPal transactions are displayed on the dashboard, but payments are paid to your PayPal account.
giropay
giropay is one of the most popular transfer methods in Germany. German customers trust this payment method which is supported by over 1,500 banks across the country. Mollie allows you to easily implement giropay and process payments directly. Only pay for completed transactions. No hidden fees.
SEPA Transfer
A bank transfer is a manual transfer of money to Mollie’s bank account. When transferring money, the consumer must provide a unique payment ID. Transfers take up to 2 business days on average. When received, payments are guaranteed and cannot be cancelled by the consumer. After we receive the money, we can pay it to your business account on the next business day.
iDEAL
iDEAL is a secure payment method available to customers and companies with bank accounts at nearly any Dutch bank. Incoming payments are guaranteed. Amounts received via iDEAL can be transferred to your bank account on the next business day.
Returns
Returns are only possible during the periods specified in our AGB'sand must be discussed in advance.
Returns of incorrect orders or deliveries are subject to a fee of 15% of the net value of the order.
Only returns in the original packaging can be accepted and processed. This does not apply to the box used for shipping.
Refunds can only be provided for new and unused goods.
The costs of returning goods must be borne by the buyer.
Returns requiring additional charges cannot be accepted.
Handling Surcharge
A handling surcharge of EUR 2.50 will be charged per delivery for orders of 24 glasses or 36 plates or more.
Payments made through Mollie B.V are subject to the User Agreement of Mollie B.V.
Credit card, Apple Pay, Klarna Invoice, Klarna Pay now, Klarna IMMEDIATE Transfer, PayPal, giropay, SEPA, iDEAL.
For more information, please see our unseren AGB.
Need help? Please don’t hesitate to contact us.